Jaely N.

Jaely is a highly organized and bilingual Patient Care Coordinator who brings a wealth of experience from the healthcare and administrative fields. With a background that includes surgical coordination, insurance benefit explanation, appointment scheduling, and front desk operations, she supports families with efficiency and empathy throughout their therapy journey.

At High Hopes, Jaely plays a vital role in helping families navigate the intake and scheduling process with ease. She is known for her meticulous attention to detail, strong communication skills, and calm, helpful demeanor. Fluent in both English and Spanish, Jaely ensures that families feel informed, comfortable, and cared for—regardless of the complexity of their needs.

Her prior experience coordinating surgeries at Woolfson Eye Institute and managing logistics for high-volume patient schedules has equipped her with the tools to thrive in a fast-paced environment. Jaely is not only a critical thinker and problem solver, but also a compassionate team member who contributes to the smooth and successful operation of our clinics every day.